Made to Order

All items are created upon order. As such, please allow 7 to 28 business days for delivery. This timeframe accounts for production, handling, and shipping- but will vary depending where in the world you are. 

Shipping Costs

Shipping rates are calculated at checkout and are based on your delivery region. As we work with various couriers and partner brands, shipping costs may vary between items.

Multiple Shipments

If your order includes products from different brands or collections, your items may arrive in separate packages at different times.

Shipping Carriers

We partner with a range of trusted couriers depending on the item type, destination, and brand requirements. Each item may incur a different shipping cost based on these factors.

Contact Us

For any shipping inquiries or questions about your order, please contact us at horriblemeanbadwomanshop@gmail.com

Additional Information

• We strive to process and dispatch orders as quickly as possible. Once your order has been shipped, you will receive a confirmation email with tracking details.
• Please ensure that your shipping address is correct at the time of purchase. We are not responsible for any delays or losses due to incorrect shipping information.
• If you have any questions about our shipping policy or need assistance with your order, please contact our customer service team at horriblemeanbadwomanshop@gmail.com
• Please be aware that any customs duties or taxes are the responsibility of the recipient. 

Returns 

As each item is custom made just for you, we do not offer refunds for change of mind. However, if your item arrives damaged, faulty, or incorrect, we will make it right in accordance with Australian Consumer Law.

Custom Orders & Change of Mind

All items are made to order. Because of this, we do not accept returns or offer refunds for change of mind once your order has been placed. Please choose carefully and reach out with any questions before placing your order.

Damaged, Faulty or Incorrect Items

If you receive an item that is damaged, faulty, or not what you ordered, please contact us within 7 days of receiving your order at horriblemeanbadwomanshop@gmail.com

We will assess the issue and, where appropriate, arrange a repair, replacement, or refund. To help us process your claim quickly, please include:

• A description of the issue
  
• Photographic evidence of the fault or damage
  
• Your order confirmation or proof of purchase

Your Rights Under Australian Consumer Law

This policy does not limit your rights under the Australian Consumer Law. You are entitled to a refund or replacement for a major product failure, and to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

How to Start a Return for Faulty Items

1. Email us at horriblemeanbadwomanshop@gmail.com with your order details and a description of the issue.
   
2. We’ll guide you through the next steps, including how to return the item if needed.
   
3. If eligible, a refund will be processed via your original payment method. Please allow up to 14 days for this to appear in your account.
   

Thank you for your understanding and support.